Travel insurance

Please note our cancellation conditions:

• If you cancel up to 4 weeks before the start of your holiday, you will receive your deposit back, minus a processing fee of € 25.00 per booking
• In the event of cancellation up to 21 days before the agreed arrival date at the latest, a cancellation fee equivalent to the room rate for 3 days must be paid.
• For cancellations later than 21 days before the start of the holiday, we will charge for the booked service; this regulation also applies to late arrivals and early departures, regardless of the reason.

We strongly recommend that you take out travel cancellation and trip interruption insurance.

About the European travel insurance you can do this conveniently online:

• Unexpected serious illness* of the insured guest (= the doctor confirms incapacity to travel with diagnosis)
• Serious accident or death of the insured guest
• Points 1 and 2 also for the 1st degree of the family circle who stayed at home! (e.g: Death of grandmother, sudden serious illness of grandchild, serious accident of sister, etc.)
• Significant material damage to the guest's property (e.g. fire, burglary, flooding, etc.)
• Loss of employment through no fault of the employer due to dismissal
• Call-up for basic military/civilian service, if cannot be postponed
• Filing for divorce after booking a joint trip
• Failure to pass the school-leaving examination if the trip was booked in advance
• Arrival of an unexpected court summons

* Restriction in the case of mental, chronic and pre-existing illnesses, unless these become unexpectedly acute.