Last updated: 11/02/2026
This document is intentionally drafted in a simplified form and using clear, plain language, in accordance with the principles and accessibility requirements set out in Directive (EU) 2019/882 (European Accessibility Act).
Pursuant to Article 4 and Annex I of Directive (EU) 2019/882, accessibility-related information must be provided in a manner that is perceivable, operable, understandable and robust, including through clear and comprehensible language and a non-complex structure.
Accordingly, the simplified nature of this document represents direct compliance with a legal requirement and does not replace or restrict the validity of more detailed technical or legal documentation, where applicable.
This document has been provided by Accessiway to comply with the obligations of the European Accessibility Act until the relevant National Authority provides the official template. Each complex paragraph is introduced by an explanation in a simpler language.
We want everyone, including people with disabilities, to use our service easily. This statement explains the steps we take to make it accessible, following laws and standards like the European Accessibility Act and WCAG.
Hotel St. Laurentius Neururer KG is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to use our service successfully.
This document explains the accessibility features of familienhotel-laurentius.com, how we meet the requirements of the European Accessibility Act , EN301549 standard, WCAG 2.2 and BaFG, and what we are doing to maintain and improve accessibility. This statement covers only familienhotel-laurentius.com.
We regularly review this information as we enhance familienhotel-laurentius.com.
The website www.familienhotel-laurentius.com serves as an information and booking platform for the Laurentius Baby and Children's Hotel in Fiss. Here, users can find comprehensive information about holiday offers, check room availability and book stays directly.
The aim of the website is to enable families to plan and book their holidays. It provides detailed information about the rooms and suites, the ‘pampering board’ (cuisine), the wellness offers (water worlds, spa) and the childcare and leisure activities (STAR.Club, Serfaus-Fiss-Ladis ski area).
The website offers features such as an online booking system, enquiry forms for individual offers, a voucher shop and the option to subscribe to the newsletter.
In addition, the website provides information on how to get there, prices, package deals and legal aspects such as the imprint, privacy policy and general terms and conditions (GTC).
We strive to make familyhotel-laurentius.com simple to use for everyone. Here's an overview of how to navigate and operate our service when using assistive technologies or special configurations:
We strive to make www.familienhotel-laurentius.com easy to use for everyone. Here is an overview of how to use the main functions:
Users can access all of the website's content via the main menu. This includes detailed information about the hotel's amenities (wellness, children's world, cuisine) as well as an extensive section on the Serfaus-Fiss-Ladis holiday region with information on leisure activities in summer and winter.
● Detail pages (rooms & packages)
Rooms: Each room category has a detail page with pictures, amenities, floor plans and price information.
Packages: Offers are described in detail and refer to the corresponding room categories for details on accommodation.
● Enquiries and bookings
For each room and package, users have two options for interaction:
● Enquiry: A non-binding enquiry can be sent to the hotel via a form.
● Direct booking: The booking process is started by clicking on the ‘Book’ button.
Note: The actual booking process takes place on the external platform of the service provider Kognitiv. There, availability is checked, data is entered and the reservation is completed.
Guest area / Pre-check-in
Guests can log in to a secure area to fill out the registration form (pre-check-in) and view specific information about their stay before arrival.
The aim of the website is to make it easier for guests to plan their holidays and arrange hotel stays. To this end, it offers features such as an online booking system, availability checks, forms for non-binding enquiries and information about the Serfaus-Fiss-Ladis region.
In addition, the website provides information about current package deals, prices, travel information and legal notices such as the imprint and privacy policy.
Use the standard interaction methods with the operating system and assistive technologies.
Our service accessibility might be customized and enhanced by activating the correct options of our accessibility widget the moment you land on each screen. The widget can be reached via keyboard at the beginning of the page or if visible in overlay, in a fixed position close to a corner of the window, and has a “universal access” like icon:
● Usage without vision: three tabs (or turn on Screen reader compatibility).
● Usage with limited vision: use zoom, contrast and font manipulation functions.
● Usage without perception of colour: use highlighting functions (headers, links, clickables).
● Usage with limited manipulation or strength: simply navigate with a keyboard emulator device or activate keyboard functionality.
● Minimize photosensitive seizure triggers: use turn off animations and specific colour combinations.
If correctly activating any of the functionalities might compromise the compatibility with your configuration or assistive technology, please contact us, and in the meantime, disable the widget by the appropriate button, to prevent misuse of our service.
If you need more explanation on using any part of familienhotel-laurentius.com, please contact our support for personalised assistance. We aim to provide any additional description or explanation necessary for you to operate the service smoothly.
We have assessed familienhotel-laurentius.com against the European Accessibility Act's requirements, BaFG and WCAG 2.2 and ensured it meets them.
We commit to ensuring that familienhotel-laurentius.com is:
● Content is presented in an order that reflects the logical and semantic structure, allowing assistive technologies to interpret it correctly.
● Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, colour, size, visual location, orientation, or sound.
● The content adapts correctly to the screen orientation, maintaining consistent display and functionality.
● Where present, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.
● Content is adaptable, allowing users to customise text size while maintaining a fully usable interface.
● Changing text spacing (such as line height, paragraph spacing, or spacing between letters or words) does not result in loss of information or content.
● There are no cases where additional content activated by hover or focus disappears unexpectedly, cannot be closed without moving the pointer or focus, or does not remain visible.
● No keyboard traps are present (it is possible to navigate freely into and out of all components).
● There is no interference with shortcut keys made up of single letters, numbers, or symbols.
● No time limits are imposed by the content or, if present, they are user-controllable, adjustable, extendable, or justified by functional or legal requirements.
● No flashing or blinking content is used at levels that could trigger seizures, remaining within safety limits.
● The screens in the service flow have titles that describe their subject or purpose.
● There are several ways to identify content within the environment.
● Headings and labels provide clear information about contents and functionality.
● Elements that can receive keyboard navigation focus are always at least partially visible within the viewport.
● All features can be used without complex gestures.
● The features do not start immediately when touched, they can be canceled before completion, and you do not need to hold down to make them work.
● For user interface components with labels that include text or text images, the name read by assistive technologies includes the visually presented text.
● All features can be used without relying solely on the movement of the device or the user.
● All features can be used without dragging movements
● The target size of interactive elements is sufficiently large to ensure easy interaction for users.
● The language of each page is properly defined and used consistently throughout the service
● All language parts of text that require it, can be determined programmatically.
● User interface components, when receiving keyboard navigation focus, do not trigger unexpected context changes that may disorient users.
● User interface components, when activated by the user via keyboard or assistive technologies, do not trigger unexpected context changes that may disorient users.
● Available navigation mechanisms are positioned consistently throughout the entire service flow
● Repeated elements of the interface are consistently addressed in order to facilitate their identification The mechanisms for requesting support or assistance are consistent across the environment.
● Where necessary, labels or instructions are provided when content requires user input
● When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, unless prohibited by regulation
● We write content in clear, simple language.
● Standard development technologies that can be interpreted by assistive technologies are used
We tested familienhotel-laurentius.com with the most common assistive technologies in a wide variety of OS browser configurations:
● Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are announced correctly and can be operated.
● We also test with screen magnification and high contrast modes.
We aim for compatibility with current versions of major assistive tools. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning it should remain accessible even as technology evolves.
Standards: based on the above, we apply WCAG 2.2 AA (latest) and EN 301 549 criteria to ensure accessibility. Meeting these standards creates a presumption of conformity with the EAA's requirements and other regulations based on the same technical standards.
Accessibility is not a one-time effort for us - it's an ongoing process. Here's how we ensure familyhotel-laurentius.com remains accessible over time:
● Our accessibility coordinator that oversees accessibility for familyhotel-laurentius.com and you can get in touch at this email: neururer@laurentius.at (Michaela Neururer). With the support of AccessiWay, we carried out an external, expert-led manual audit on 04/02/2026 to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support in place to ensure that comprehensive audits - including manual testing by professionals using assistive technologies - are conducted at least once a year.
● Our developers and content creators receive regular training in accessible design (for example, training on ARIA techniques, colour contrast, writing descriptive link text). We keep everyone up-to-date on accessibility best practice. Last course has been done on the 30th of October, 2025.
● We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labelling). Every code update goes through these checks.
We welcome your feedback to make familienhotel-laurentius.com better. If you face any issues or have suggestions, contact us by email, phone, or mail. Share details about the problem so we can help.
We value the input of our users, especially if something isn't working for you. If you have any difficulty accessing any part of familienhotel-laurentius.com, discover an accessibility issue, or have suggestions for improvement, please let us know.
Email: info@laurentius.at Phone: +43 547 66 714 Company address: Leiteweg 26, A-6533 Fiss in Tirol
When you contact us, please provide as many details as possible about the issue (which page or feature, what happened, and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 business days and will do our best to resolve the issue promptly or inform you of our progress.
Enforcement: In the event you feel we have not addressed your accessibility concerns adequately, you have the right to escalate your complaint. We sincerely hope to resolve any issue together with you before it reaches that stage, but this avenue is available.
Contact:
Gruberstraße 63, 4021 Linz Tel: 0732/7604-0 Fax: 0732/7604-4400 Email: post.oberoesterreich@sozialministeriumservice.at
Complaints are examined by the Social Ministry Service to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the Social Ministry Service must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question.
Document History: This document was last reviewed and updated on 11/02/2026. We plan to review it at least annually, or whenever significant changes to the service occur.
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